Collection: How to Order
IS IT SAFE TO SHOP ONLINE?
WITH ADVANCED SECURITY OPTIONS TO MAINTAIN THE SAFETY OF YOUR DATA, YOU CAN BE ASSURED THAT SHOPPING WITH DCLOUDY IS SAFE AND ENJOYABLE. IN ORDER TO ACHIEVE UNPARALLELED CUSTOMER SATISFACTION, WHILE PROTECTING YOUR RIGHTS AS A CUSTOMER, WE USE HIGH-END ENCRYPTION SYSTEMS TO MAINTAIN THE SAFETY OF POTENTIALLY SENSITIVE INFORMATION.
CAN I EXCHANGE A PRODUCT?
AT PRESENT, WE DON’T PROVIDE OPTIONS TO EXCHANGE PRODUCTS. BUYERS CAN RETURN THE ITEMS AND PLACE A NEW ORDER TO RECEIVE AN ITEM OF THEIR CHOICE.
ARE THERE ANY HIDDEN CHARGES WHEN I SHOP ON DCLOUDY?
THERE ARE NO HIDDEN CHARGES WHEN YOU MAKE PURCHASES ON DCLOUDY. PRICE TAGS OF LISTED ITEMS ARE ALL-INCLUSIVE AND FINAL. THE PRICE YOU SEE ON THE PRODUCT PAGES IS EXACTLY WHAT YOU HAVE TO PAY, WHILE RECEIVING IT FROM THE SHIPPING PARTNER.
WHAT IS CASH ON DELIVERY?
WITH AN INCREASING NUMBER OF ONLINE FRAUDULENT ACTIVITIES THAT POSE SERIOUS THREATS THAT CREATE A GROWING HESITATION TO AVOID ADVANCE ONLINE PAYMENTS, CASH ON DELIVERY IS AN EASIER AND SAFER ALTERNATIVE TO AVOID THE VULNERABILITIES OF ONLINE PAYMENT METHODS. C-O-D WILL HELP PAY THE CASH AT THE TIME OF DELIVERY OF THE PRODUCT.
HOW DOES THE SHIPMENT/DELIVERY PROCESS WORK?
UNLIKE OTHER ONLINE SHIPPING SITES, ORDERS MADE ON DCLOUDY ARE DELIVERED THROUGH REPUTED SHIPPING PARTNERS. BUYERS WILL BE DULY NOTIFIED WHEN THE CONSIGNMENT IS SHIPPED.
HOW ARE THE METHODS THAT YOU ADOPT TO MAINTAIN THE QUALITY OF PACKING?
OUR SELLERS AND SHIPPING PARTNERS TAKE UTMOST CARE TO FOLLOW THE GLOBALLY ACCEPTED PACKING PROCEDURE STANDARDS. PRODUCTS SOLD ON DCLOUDY ARE PACKED IN WATERPROOF PLASTIC WRAPS. FRAGILE ITEMS AND ELECTRONIC GOODS ARE SAFELY WRAPPED IN BUBBLE WRAPS. WE MAINTAIN INTERNAL RATINGS OF SELLERS AND SHIPPING PARTNERS, BASED IN THE QUALITY STANDARDS THAT THEY ADOPT TO PACK AND SHIP PRODUCTS TO VARIOUS LOCATIONS.
HOW CAN I MAKE CHANGES TO MY ORDER?
AS OUR WAREHOUSE TEAM IS QUICK TO START ORDER PROCESSING PROCESSES, DCLOUDY DOESN’T OFFER THE OPTIONS TO AMEND THE DETAILS OF COMPLETED ORDERS.
HOW CAN I CANCEL AN ORDER?
YOUR ORDER CAN BE CANCELLED BEFORE IT REACHES THE ‘ORDER SHIPPED’ STAGE. IN ORDER TO CANCEL YOUR ORDERS, PLEASE CONTACT US SOON WITH THE ORDER NUMBER ON DCLOUDY7727@gmail.com
WHAT IS THE ESTIMATED TIME TO DELIVER MY ORDER?
GENERALLY, IT TAKE 2 TO 5 WORKING DAYS AFTER ORDER CONFIRMATION CALL FROM DCLOUDY FROM OUR REPRESENTATIVE, OUR BUSINESS DAYS EXCLUDE PUBLIC HOLIDAYS AND SUNDAYS.
THE REASONS THAT CAN CAUSE A DENIAL IN DELIVERY ARE AS FOLLOWS:
- WHETHER THE SHIPPING PARTNER DELIVERS TO YOUR LOCATION
- LEGAL RESTRICTIONS ON SHIPPING THE CHOSEN PRODUCT
- FOR LACK OF CREDIBILITY OF ACCOUNT INFORMATION
DENYING DELIVERY TO CERTAIN LOCATIONS IS UNDER THE SOLE DISCRETION OF THE SELLERS AND THE SHIPPING PARTNERS.
WHAT ARE THE PROCESSES INVOLVED IN RETURNING AN ITEM?
ORDERS CAN BE RETURNED ONLY ON VALID REASONS. IN ORDER TO INITIATE AN EXPEDITIOUS RETURN AND TO ENSURE A SWIFT REFUND, BUYERS CAN CONTACT SELLERS WITHIN 10 DAYS OF RECEIVING THE ORDER, STATING THE ORDER INFORMATION, AND REASON OF RETURNING THE ITEM.
GOODS CAN BE RETURNED ON THE FOLLOWING CONDITIONS:
- THE PRODUCT IS DAMAGED
- YOU ARE NOT HAPPY WITH THE PURCHASE
- YOU ARE LOOKING FOR DIFFERENT PRODUCT.
RETURN FACILITIES ARE NOT ALLOWED FOR THE FOLLOWING PURCHASES:
- PRODUCTS THAT ARE NOT SUPPLIED WITH VALID HAND TAGS, PACKING MATERIALS OR LABELLING.
DENYING DELIVERY TO CERTAIN LOCATIONS IS UNDER THE SOLE DISCRETION OF THE SELLERS AND THE SHIPPING PARTNERS.
HOW DO I CONTACT DCLOUDY’S CUSTOMER CARE TEAM?
NO MATTER WHETHER YOU HAVE A QUESTION OR A CONCERN, WE ENCOURAGE YOU TO REACH OUT TO OUR CUSTOMER SERVICE TEAM, BY CALLING AT DCLOUDY7727@gmail.com
CONVENIENT, EASY AND HASSLE FREE.
RETURNS POLICY:
· ANY PRODUCT/ITEM CAN BE RETURNED OR EXCHANGED IF IT IS INCORRECT/ INCOMPLETE OR DEFECTIVE/ DAMAGED WITHIN 10 DAYS AFTER DELIVERY.